MoonWarp

Support

Something wrong, or something missing? Write to us.

[YOUR CONTACT EMAIL] — include your display name and roughly when the problem happened, and we can usually find the game in question.

Common questions

I never received my confirmation code

Check spam first. The code is six digits and arrives within a minute or two. If nothing turns up, try signing up again — a fresh code invalidates the old one — and if it still does not arrive, write to us with the address you used.

I forgot my password

Use Forgot password on the sign-in screen. You will get a six-digit code by email; enter it along with the new password you want.

Do I need an account to play?

No. Single player, the tutorial and the weekly challenge all work without one. An account is only needed for live multiplayer against other people.

A multiplayer game seems stuck

A game waits for whoever holds the turn, and each turn has a clock — when it runs out the turn passes automatically. If everyone has left, any player can rejoin from the multiplayer screen and the game will pick up where it stopped.

Can I get my save back?

Single-player saves live on your device only, so they cannot be recovered once the app is deleted. Online games are held on our servers and survive a reinstall — sign in and they will be listed again.

How do I delete my account?

Email us from the address on the account. See the privacy policy for what is deleted and what remains.

Reporting a bug

The more specific, the better: what you were doing, what you expected, and what happened instead. If the game is still open, the settings screen has an option to send us a debug log, which tells us far more than a description can.

Found a way to cheat?

Please tell us rather than use it. Send the details to [YOUR CONTACT EMAIL].